General Enquiries

Crystal Healing Disclaimer

At The Mineralogie Company website, we encourage you to enjoy the beauty and energy of Crystals but to use them with caution and always seek the guidance of a medical professional when dealing with any health-related issues.

We understand that many people are interested in the metaphysical properties of crystals and may be curious about their potential healing benefits. However, we need to clarify that the information provided is for reference only.

While different cultures worldwide have used Crystals for centuries, we do not claim they can cure or heal medical conditions. It is crucial that you always listen to the advice of your medical professional and only use crystals as a complementary therapy in addition to conventional medical treatment.

It is also important to note that the healing properties of crystals are not scientifically proven. The benefits of using crystals may vary from person to person, and some people may not feel any effects at all. Therefore, we do not recommend using Crystals as a substitute for conventional medical or psychological treatment.

We strive to provide accurate and reliable information about crystals and their properties. However, we cannot take responsibility for any adverse effects resulting from using crystals in conjunction with medical treatment or otherwise.

Are your minerals ethically sourced?

Yes, all of our Crystals, Gemstones and Specimens are ethically sourced to the best of our ability. We understand the importance of responsible sourcing in today's world, and take every effort to ensure that the crystals we offer are free from any unethical practices.

We work with trusted suppliers who share our values, and we thoroughly vet them to ensure they follow ethical practices in their mining methods. However, it is important to note that it is not possible for us to be completely certain that every miner or wholesaler follows ethical practices.

We are committed to transparency and honesty, and we strive to keep the trade fair. We believe that by choosing to buy from us, you are making a responsible choice and supporting ethical practices in the crystal industry. We will continue to strive to ensure that our crystals are ethically sourced to the best of our ability, and we will always be transparent about our sourcing methods.

Are your Crystals genuine?

Yes, all of the crystals and crystal products displayed on our website are genuine unless otherwise stated. We take great pride in offering high-quality, authentic crystals and strive to ensure that each product is accurately labelled.

We understand that our customers value authenticity regarding crystals, so we provide as much information as possible about each one. If you have any questions or concerns about the authenticity of a specific product, please don't hesitate to let us know. Our knowledgeable and friendly team is always happy to help.

Placing An Order

Do I need to log in/to create an account for placing an order?

No, you do not need to log in or create an account to place an order on our website. We offer a quick and simple Guest Checkout option that allows you to complete your purchase without any additional steps.

However, we highly recommend that you create an account or log in during the checkout process. This will enable you to keep track of all your purchases, view your order history, save items to your wishlist, and receive exclusive offers and discounts.

Furthermore, by creating an account, you'll enjoy a faster and more streamlined checkout process and receive updates and notifications regarding the status of your orders. 

What information do I have to provide when ordering or creating an account, why?

When placing an order or creating an account on our website, we require certain information to ensure a smooth and hassle-free transaction process. This includes your name, surname, billing and shipping address, and reliable contact information such as phone and email.

We need this information because we want to ensure that your order is processed and delivered to you with the least inconvenience. By providing us with accurate and up-to-date details, we can easily track your order, stay in touch with you about any issues that may arise, and ensure that your package is delivered to the correct address promptly.

At The Mineralogie Company, we take privacy seriously, and we promise you that any information you provide us will be kept confidential and only be used to fulfil your order or manage your account. For more details on our privacy policy, please refer to the relevant section on our website.

Can I use different billing and shipping address?

Yes, you can use different billing and shipping addresses for your order. During the checkout process, you can specify a separate shipping address from your billing address. This is especially helpful if you're purchasing a gift for someone and want it shipped directly to them. Additionally, keeping billing and shipping addresses separate can help protect against fraud. 

Can I change my order?

Yes, you can change your order, but it's essential to know that this is subject to a few factors. It depends on the current status of your order, the items you wish to alter (including their price and quantity), and any other processing or shipping information attached to your specific order.

If you need to change your order, we recommend you contact our Customer Support Team as soon as possible to discuss your options. They will be able to provide you with more information on whether or not changes can be made and how best to proceed.

Can I cancel my order?

Yes, it is possible to cancel your order. However, cancellation time limits vary depending on the delivery option that you have selected. We suggest contacting our Customer Support Team as soon as you decide to cancel your order to determine if cancellation is still an option.

If your order has already been dispatched, and cancellation is no longer possible, we would like to offer a return procedure. This means you can return the order to us if you want more information about our Returns policy.

Can I make additions to my order after completing checkout?

Unfortunately, we cannot add to an order after it has been completed and submitted. You'll need to place a new order to purchase additional items. However, if your first order has yet to be shipped, we can ship any additional orders together in the same parcel without further shipping charges.

Please get in touch with us immediately to determine if there is still time to place an additional order to be shipped together. Our customer service team will gladly help you with any questions or concerns.


Can I return my order?

Yes, we do accept returns on eligible orders. However, certain terms and requirements must be met to ensure a smooth and hassle-free process. These include the item being returned in its original condition and packaging, within the specified return period, and with all accompanying documentation and accessories.

Returns are subject to verification and approval and may be processed for a refund, exchange, or store credit, as our returns policy determines. Just so you know, shipping and handling fees are non-refundable, and in some cases, a restocking fee may be applied.

To initiate a Return, follow the instructions outlined in our Returns policy, which can be found on our website. Our dedicated customer service team is also available to help in case of any questions or issues.

Technical Enquiries

Why is my discount code not working?

One of the most common reasons why a discount code may not work is that it has expired. Please double-check the terms and conditions of the offer to ensure that it is still valid.

Another possibility is that the code has already been used. If you have previously redeemed the same code, it may no longer be available for use.

It is also vital to ensure that the code has been entered correctly. Sometimes, a simple typo can prevent a code from being applied successfully. Please carefully copy and paste the code into the designated field on the checkout page.

If none of the above solutions work, please Contact Us

Can I use more than one discount code per order?

As much as we would love to offer multiple discount codes for a single purchase, we can only allow one promotional offer or discount code at a time. This aligns with our company's policy and ensures fair usage for all our customers.

While we understand the excitement of saving more with multiple discounts, we encourage you to choose the code that offers you the best value and apply it at the checkout page.

Can discounts be added after an order is completed?

Unfortunately, we cannot apply discounts after the order has been completed. This is because our system cannot alter the price of an order once it has been placed.

As a result, we strongly suggest that you double-check the prices of your order before confirming it to avoid any disappointment or frustration.

Please don't worry- we provide a variety of discounts and promotional offers regularly, so be sure to watch them on our website or social media channels. 

How can I unsubscribe from emails and texts?

We understand that you may no longer wish to receive our emails and texts. To unsubscribe from our communication, all you need to do is click on the unsubscribe button provided in every email or text message you receive from us. This will take you to a page where you can confirm your request to unsubscribe.

We take data privacy very seriously and want to ensure that your request to unsubscribe is processed promptly and efficiently. 

I've forgotten my password, how can I change it?

If you need to remember your password and need help logging in to your account, we have made it easy for you to reset your password. Visit the My Account page and click the "forgot password" link below the login fields. From there, you will be prompted to enter the email address associated with your account, and we will send you an email with instructions on resetting your password.